Privacy Policy
Last updated: 01/06/26
Arpeggio Music respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, book a session, attend a class, party, workshop, nursery session or intergenerational music session.
1. Who we are
Arpeggio Music provides music classes and musical experiences for babies, toddlers, children, families, nurseries, care homes and community settings.
For the purposes of UK data protection law, Arpeggio Music is the “data controller” of the personal information we collect and use.
Business name: Arpeggio Music
Contact email: info@arpeggio-music.co.uk
Website: www.arpeggio-music.co.uk
Business address: [Insert business/contact address if required]
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.
2. What personal information we collect
We may collect the following types of personal information:
Information you give us directly
This may include:
your name;
your email address;
your phone number;
your child’s name and age, where relevant to a class or booking;
booking details, including the session, party, workshop or event you are interested in;
payment or invoice information, where applicable;
dietary, allergy, medical, accessibility or additional support information that you choose to provide;
photo or video consent preferences;
messages, enquiries or feedback you send to us.
Website and technical information
When you use our website, we may collect limited technical information such as:
your IP address;
browser type and device information;
pages visited;
how you interact with the website;
cookie and analytics information, where applicable.
Social media information
If you contact us through social media platforms such as Instagram or Facebook, we may receive your profile name, message content and any information you choose to share with us through that platform.
3. How we collect your information
We collect personal information when you:
contact us by email or through the website;
enquire about or book a class, party, workshop or event;
attend one of our sessions;
provide information in person, by message or by email;
sign up to receive updates from us;
interact with us on social media;
use our website.
4. Why we use your information
We use personal information for the following purposes:
To respond to enquiries
We use your contact details and message content to reply to questions, provide information about our sessions and discuss possible bookings.
Lawful basis: Legitimate interests or steps before entering into a contract.
To manage bookings and provide our services
We use booking details to organise and deliver music classes, parties, workshops, nursery sessions, care home sessions and other events.
Lawful basis: Contract, or legitimate interests where the booking is made on behalf of a child or organisation.
To keep children and attendees safe
We may use relevant information such as allergy, medical, accessibility or support needs to help us run sessions safely and appropriately.
Lawful basis: Legitimate interests, explicit consent where required, and vital interests in an emergency.
To manage payments, invoices and records
We may use payment, invoice and booking information to keep accurate business and accounting records.
Lawful basis: Contract and legal obligation.
To send updates or marketing messages
If you have agreed to receive updates, we may contact you about future classes, events, workshops or news from Arpeggio Music. You can unsubscribe or ask us to stop at any time.
Lawful basis: Consent, or legitimate interests/soft opt-in where allowed by law.
To use photos or videos
We will only use identifiable photos or videos of children, families or session attendees where appropriate consent has been obtained. This may include use on our website, social media, printed materials or marketing content.
Lawful basis: Consent.
You can withdraw photo or video consent at any time by contacting us. Please note that if images have already been printed or shared publicly, we may not be able to remove every existing copy, but we will stop using them in future where reasonably possible.
To improve our website
We may use website analytics and cookies to understand how visitors use our website and to improve the experience.
Lawful basis: Consent where required, or legitimate interests for essential website functionality.
5. Children’s personal information
Because our services are aimed at families, babies, toddlers and children, we may collect limited information about children where it is needed to provide a class, booking or event safely and appropriately.
We only collect children’s information from parents, guardians, carers, nurseries, care homes or authorised adults. We do not knowingly collect personal information directly from children through our website.
We keep children’s information to a minimum and only use it for purposes connected with the session, booking, safety, administration or consent.
6. Special category information
Some information, such as medical details, allergies, health needs or accessibility requirements, may be classed as “special category data” under UK data protection law.
We only collect this type of information where it is relevant and necessary, for example to help keep a child or attendee safe during a session. We will treat this information with extra care and will only share it where necessary, such as with a session leader, venue, nursery, care home, emergency contact or emergency services.
7. Who we share information with
We do not sell personal information.
We may share personal information with trusted third parties where necessary, including:
website hosting or website platform providers;
booking, payment or email service providers;
venues, nurseries, care homes or partner organisations where needed to deliver a session;
accountants, insurers or professional advisers;
emergency services, where necessary for safety;
legal or regulatory authorities, where required by law.
Where we use third-party service providers, we only share the information they need to provide their services and we expect them to protect personal information appropriately.
8. International transfers
Some of the services we use, such as website, email, booking, payment, analytics or social media providers, may process personal information outside the UK.
Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place to protect your personal information in line with UK data protection law.
9. How long we keep information
We only keep personal information for as long as necessary.
As a guide:
enquiry emails may be kept for up to 12 months;
booking and attendance information may be kept for up to 6 years where needed for accounting, tax, insurance or legal purposes;
allergy, medical or support information will be kept only for as long as needed for the relevant booking or ongoing attendance;
photo and video consent records may be kept for as long as the related image or video is being used;
marketing contact details will be kept until you unsubscribe or ask us to remove them.
We may keep information for longer if required by law, insurance, safeguarding, dispute resolution or legitimate business purposes.
10. How we protect your information
We take reasonable steps to keep personal information secure and protect it from loss, misuse, unauthorised access or disclosure.
This includes limiting access to personal information, using secure systems where possible and only sharing information where necessary.
11. Cookies
Our website may use cookies or similar technologies to help the website work properly, understand website traffic and improve the visitor experience.
Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.
You can usually manage or block cookies through your browser settings.
12. Your rights
Under UK data protection law, you may have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict how we use your information;
object to certain uses of your information;
withdraw consent at any time, where we rely on consent;
ask for your information to be transferred to another organisation in certain circumstances.
To exercise any of these rights, please contact us at:
We may need to verify your identity before responding to a request.
13. Marketing preferences
You can ask us to stop sending marketing messages at any time by contacting us at:
If you opt out of marketing, we may still contact you about existing bookings, payments, safety information or important service-related matters.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.